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Job Description for 3 x new roles (12 month contracts) within Derbyshire Carers Association community support workers team.
2 x 35hr posts and 1 x 20hr hour post.
Application forms can be found on our website

Job Description

Carer Crisis Support Worker



Probation:  £21,025

Basic:           £21,457 

Grade 1:      £22,398

Grade 2:      £23,136

2019 Current Pay scales pro-rata (subject to length of service and satisfactory performance appraisals).

Essential Car Users and mileage payment


OFFICE LOCATION:   County Carers Centre, Ripley


Responsible directly to the Board of Trustees of the Company and accountable on a day to day basis to the Operations Manager or other nominated person.

To work to further the aims of the Company as laid out in the Memorandum and Articles of Association and as directed by the Board of Trustees.

Each Carer Support / Liaison Worker works collaboratively and aims to assist in improving

the wellbeing of Carers and their families  by  identifying needs and aspirations, increasing support networks and providing information and advice to support them in their often difficult and challenging role.


  • To respond on behalf of the organization to emergency and crisis situations experienced by Carers, and those prioritized by DCA as needing prompt intervention.
  • Work collaboratively with the Health, Statutory and Voluntary services to increase support networks for Carers and their families as well as raising awareness and increasing referrals
  • To build and maintain relationships with county agencies responsible for referring carers experiencing family crisis and breakdown, in order to anticipate crisis demands and where possible to work pro-actively with services to reduce the frequency of these
  • Provide Carers with information, advice and support on local and national services which will support their social, emotional and physical wellbeing
  • Co-produce Carers Assessments and Support Plans with Carers and their families via the telephone, Carers Clinics and home visits
  • With equivalent colleagues, to work a duty rota across the week during working hours to provide a ‘fast-track’ response from DCA to Crisis referrals.
  • Maintain records and administrative systems as required by the Company.
  • Report, via  Line Manager to the Board of Trustees as requested.
  • Attend training courses as required.
  • Operate within the Company’s policies and procedures, including Confidentiality, Equal Opportunities and Health and Safety.
  • Any other duties as directed by the management or Board of Trustees, which are within the Memorandum and Articles of Association of the Company, and the grade and scope of the post.



  • Practical knowledge and understanding of issues effecting Carers and their families
  • Positive and proactive attitude
  • Excellent communications skills both written and oral
  • Good IT knowledge including databases and Microsoft Office
  • Good time management and ability to handle demanding workloads and high-pressure situations
  • Ability to remain calm and act decisively during a Carer crisis, and to work alongside fellow professionals to reach a resolution
  • Must have own transport and hold a current, full driving license.
  • Strong commitment to teamwork and good practice
  • Good general education to NVQ standard or demonstrable equivalent e.g. in social care, health, housing
  • A clear understanding of the principles of Adult Safeguarding as they apply in Adult Social Care in Derbyshire
  • At least 2 years in a role supporting people with additional needs, or, who care for someone with additional needs.
  • Willingness to undertake appropriate training


  • Direct experience of caring and of understanding Carers needs.
  • Knowledge of the area including voluntary, statutory and health services
  • Experience of working in the Community.
  • Experience of engaging with health and social care services.
  • Knowledge of Carer legislation
  • Knowledge of the practical application of Safeguarding processes as they apply in Adult Social Care in Derbyshire
  • Completing Assessments and Support Plans with service users
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